Underwriting Operations Specialist

About us

The insurance industry is evolving fast and Alchemy is helping to shape that transformation.
We’re a specialist technology consultancy and Global Centre of Excellence that partners with leading insurers to address their most complex challenges, modernise systems, and drive their digital transformation journeys.

Our teams deliver industry-shaping transformation programmes across the international P&C landscape and Specialty Market, combining deep insurance knowledge, technical expertise, and strong people-first culture that supports learning, collaboration, and delivery excellence.

Now part of NTT DATA, Alchemy is entering an exciting new phase of accelerated growth, expanding our client base, service portfolio, and capabilities globally.

Why us?

At Alchemy, you’ll become part of a high-performing, customer-focused team where collaboration thrives, excellence is celebrated, and diversity is deeply valued. We provide a structured career progression model, offering diverse and rewarding opportunities throughout your career.

We are dedicated to your professional development, offering exceptional training programmes and industry-recognised certifications, as well as exposure to innovative technologies and global career opportunities. You’ll benefit from technology-driven methodologies designed to help you deliver exceptional results for our clients. With our rapid growth, there are continuous opportunities for advancement and promotion within our organisation.

Be part of Alchemy’s exciting journey and help shape the future of insurance technology.

The role

Role Overview

This role is designed for someone hands‑on experience in the Lloyd’s market - such as an Underwriting Assistant, Premium Technician, Operations Technician, or similar - who is ready to apply their practical knowledge in a consulting environment. You will use your real‑world operational experience to help clients improve underwriting processes, strengthen controls, and enhance day‑to‑day efficiency. Working independently on assigned tasks, and supported by senior team members, you will contribute operational insight, perform analysis, and support project delivery across a range of client engagements.

 

What you’ll do:

• Identify operational inefficiencies and pain points in underwriting or premium processes using practical market experience.
• Explain and validate as-is underwriting or premium workflows to support senior consultants during process reviews.
• Assist with Lloyd’s Principles (formerly Minimum Standards) checks and other compliance activities by performing operational reviews and data quality checks.
• Help clients understand and operationalise housekeeping reports, routine controls, and compliance checks.
• Provide London Market operational context during system implementations, based on real‑world experience of how underwriting and premium processes work.
• Support Test Analysts by executing test scripts, validating workflows, and logging defects (without designing test scenarios).
• Attend client workshops and meetings to provide operational insight while senior consultants lead facilitation and requirements gathering.
• Capture meeting notes, actions, and observations to support PMO and BA colleagues.
• Contribute operational detail to client deliverables such as findings summaries, observations, or simple analysis.
• Conduct market research on underwriting tools, operational models, and market practices to support senior team members.
• Assist with project coordination tasks such as maintaining action logs, preparing materials, and following up on information requests.

 

What we’re looking for:

 

Essential:

• Good working experience in the Lloyd’s market (e.g. underwriting support, premiums, operations, delegated authority, shared services, BPO).
• Strong understanding of the Lloyd’s and specialty insurance lifecycle.
• Ability to read and interpret slips (MRCs).
• Hands‑on knowledge of underwriting or premium processing workflows.
• Practical understanding of market procedures, controls, and operational processes.
• Ability to work independently on assigned tasks while seeking support when needed.
• Solutions‑oriented mindset with strong critical thinking skills.
• Willingness to get involved in a variety of tasks regardless of title or seniority.
• Interest in transformation, operational improvement, and project‑based work.
• Strong teamwork and communication skills.
• Ability to clearly articulate how as-is processes work based on real operational experience.

Desired:

• Experience in strategy, change initiatives, or stakeholder‑facing roles within a syndicate, managing agent, or broking house.
• Exposure to system implementations, operational improvement projects, or transformation programmes.