Technical Support Specialist

Technical Support Specialist

Who we are

Enterprise teams still copy data between systems all day. Work gets stuck in emails, legacy UIs, and handoffs. That chaos is costly, slow, and risky.

We’re a fast-moving team on a mission to end it for good. Traction is strong and we’re solving real problems for real customers — but to win, we need exceptional talent. We stay humble, do the work, and let results speak.

What we are building

We’re building the post-RPA Agentic Automation Platform for enterprises — a horizontal platform where AI agents execute end-to-end work across UIs and APIs, with governance built in.

Where copilots stop, duvo finishes the job. Business users specify the outcome; agents plan, act, request approvals on exceptions, and learn with every run. We start with a retail wedge — category management, supply chain, and finance operations — where ROI is obvious, then expand into adjacent functions and sectors.

Velocity is our moat: ship fast, iterate faster, compound learning.

What we’re looking for

We’re looking for a Technical Support Specialist to take ownership of customer support on our platform and help create a high-quality, scalable support experience as we grow.

Today, many customer questions coming through Intercom are handled directly by our AI Solutions Consultants. This role is intended to take over that layer of day-to-day support so our consultants can stay fully focused on customer projects and solution delivery.

You’ll be the connective tissue between customers, AI Solutions Consulting, and Customer Success — managing incoming support through Intercom, resolving issues directly when possible, coordinating with internal teams when needed, and helping us build smarter support processes over time.

This is a role for someone who is highly reliable, responsive, and comfortable working independently. It is also a flexible role in terms of working pattern: rather than operating as a traditional 24/7 support function today, the expectation is that the person in this role checks in several times per day, stays on top of incoming requests, and ensures customers receive timely and thoughtful responses. Over time, our support coverage may evolve as the company and customer base grow.

You’ll be someone who:

Owns the customer experience end to end
You do not just close tickets — you follow through until the issue is truly resolved and make sure the customer feels heard throughout the process.

Automates at scale, personalizes where it counts
You naturally think about which interactions can be handled through automation, self-serve content, macros, and workflows, so that human attention goes where it matters most.

Bridges support, consulting, and success
You work closely with AI Solutions Consultants and Customer Success to share context, escalate intelligently, and keep everyone aligned on what the customer needs.

Communicates with clarity and calm
Whether you are helping a frustrated stakeholder or working through a nuanced product issue, you explain things clearly, simply, and professionally.

Lives in the tools
Your day-to-day runs through Intercom and the duvo platform. You know the product deeply enough to investigate issues, reproduce problems, and give the right team the context they need to act quickly.

Feeds signal back to the product
You spot patterns across support requests and proactively surface insights to product, consulting, and engineering that help improve the platform over time.

Is adaptable and self-directed
Our product and customers evolve quickly. You are comfortable with ambiguity, learn fast, and do not wait to be told what to improve.

Must-haves

• Fluent Czech and English

• Strong written communication skills in both languages

• A high degree of ownership and reliability

• Ability to work independently and manage support requests with good judgment

• Comfort working in a flexible support model where responsiveness matters more than fixed support shifts

• A customer-first mindset and strong attention to detail

You might also:

• Have experience in enterprise SaaS, technical support, or product support

• Have worked with Intercom or a similar support platform

• Know how to build efficient workflows, macros, automations, and support processes

• Have good instincts for what should be automated versus what requires a human touch

• Understand the basics of AI products and can help customers reason about agent behavior and outputs

• Enjoy building internal knowledge bases, runbooks, or escalation processes from scratch

• Have worked alongside consulting or customer success teams and understand how support fits into the broader customer journey

How we work

Customer-obsessed
We solve real problems, not hypothetical ones.

Iterative by default
We ship small, learn fast, and never get attached to yesterday’s code.

AI-first leverage
We use AI to move faster and focus human time where it matters most.

Aligned with the frontier
Our mission follows where frontier AI labs are heading, not today’s overcrowded tooling landscape.

Direct feedback
We give each other actionable feedback immediately so we can grow fast and stay focused on shipping great product.

What we offer

• A sharp, motivated team that values ownership and candor

• The chance to shape both product and culture while working on cutting-edge AI challenges

• Real impact — your work will ship to customers and move the business

• Competitive compensation and equity

• The option to trade compensation for equity

How we hire

In-person interview (Prague)
Meet the team, walk through your past work, and discuss how you approach support and customer problems.

On-site trial day
Work alongside the team on real customer scenarios and see how we collaborate.