Technical Customer Support (Medical Devices)

Technical Customer Support (Medical Devices)

Key Details

• Salary: SGD $2,500 – $3,500 per month
• Location: Bendemeer Rd (office-based)
• Travel: Regular visits to local hospitals throughout the week

Please note: This position requires applicants to hold Singapore citizenship or permanent residency (no Employment Pass or S Pass sponsorship available).

About Us

CardioScan is a global leader in cardiac diagnostics, operating across Australia, New Zealand, the US, Asia and Europe. We partner with cardiologists, hospitals and health networks to deliver expert cardiac insights for over 800,000 patients each year - work that genuinely impacts lives.

Our model brings together leading technology and deep clinical expertise to deliver end-to-end diagnostic solutions, with all reporting seamlessly delivered through BeatBox, our secure, cloud-based platform.

This is an exciting time to join a business that is scaling, investing in its people, and expanding its global footprint.

About the role

As a Technical Customer Support (Medical Devices), you will play a key role in delivering a seamless customer experience by support clients with our medical devices, systems, and software. This role sits at the intersection of technical troubleshooting, coordination, and stakeholder management, working closely with hospitals, internal teams, and device manufacturers to resolve issues and keep operations running smoothly.  

This is a client-facing role, where you will build relationships, manage stakeholders, and deliver practical solutions. You will use your technical understanding to troubleshoot issues, guide resolutions, and support system performance, without needing to perform physical repairs. You will be organised, proactive, and confident managing multiple stakeholders, with an interest in contributing to a growing global medtech environment.

Responsibilities

• Act as the primary point of contact for customer support, ensuring a responsive and high-quality service experience
• Build and maintain strong relationships with hospitals and healthcare stakeholders
• Troubleshoot device, software, and networking issues (remote and onsite), coordinating effective resolutions
• Act as the key link between customers, internal teams, and device manufacturers
• Support the coordination and implementation of device installations, software, and network systems
• Manage support tickets and ensure timely resolution of issues
• Provide clear, practical guidance to customers to help resolve common issues independently
• Support internal IT systems, including basic hardware and networking troubleshooting
• Assist with SOP-driven processes for device testing and validation
• Identify recurring issues and contribute to continuous improvement initiatives
• Maintain accurate documentation of service activity, outcomes, and resolutions
  

 

About You

Must-Haves

• Experience in a
  customer-facing technical support role (e.g. medical devices, healthcare, IT, or similar)
  
• Exposure to or experience working with medical devices 
• Foundational knowledge of hardware and networking systems
• Skilled in using remote access tools such as TeamViewer
• Ability to troubleshoot complex software and hardware issues effectively
• Strong communication skills to convey technical information clearly
• Critical thinking skills to analyse and resolve technical challenges
• Positive attitude and professional interpersonal skills
• Ability to work cross-functionally and in a fast-paced environment
  
  

Why Work with us?

• Be part of a mission-driven healthcare business improving patient outcomes
• Gain exposure to a global organisation with strong growth momentum
• Learn from experienced sales, clinical, and technical teams
• Access structured development, training, and career progression opportunities
• Enjoy a supportive, collaborative workplace culture.

CardioScan is an equal opportunity employer committed to attracting and retaining diversity in our workforce.