Sr Software Engineer

About Five9

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications and is the tip of the spear for the application of Artificial Intelligence. Five9 has led the charge with its Genius AI platform. Five9 offers a high-energy environment with lots of room for personal and professional growth. Our innovative AI team is seeking a talented and experienced Senior Full Stack Software Engineer. In this role, you will be part of the team that builds software that brings AI technologies to users. Prior AI experience is not required - you will have the opportunity to integrate with AI technologies from vendors like Azure, OpenAI, Google, Databricks, IBM, and Amazon, and thus receive on-the-job experience for some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter.

Role Overview

As a Senior Software Engineer, you will be part of the team that builds software that brings AI technologies to users. You will work on building high performance web platforms and applications, contributing to scalable and highly available systems, and collaborating with cross-functional teams in an agile environment while owning your code in production.

Key Responsibilities

• Implement UX designs by working with UX Designers on a day-to-day basis, using React/Redux based framework.
• Be part of an agile team to develop a scalable, highly available application platform using modern PaaS platforms such as GCP.
• Participate and contribute to requirements analysis and grooming.
• Understand how to leverage PaaS components, such as CDN, noSQL databases when developing software in order to achieve scalability, reliability, and operability.
• Ability to build custom widgets for dashboards developed using Google Looker Studio plugins is a plus, but not required.
• Document and communicate clearly architecture and implementation solutions.
• Have ownership of your code in production, including on-call, troubleshooting.

Qualifications & Skills

• 3+ years software development experience.
• React/Redux focus.
• Highly proficient in JavaScript and Java.
• Experience with PaaS hosted relational and no-SQL databases.
• Desirable, but not required, experience with custom widget development using Google Looker Studio.
• Experience in operational code ownership – on-call, troubleshooting, uptime.
• Experience in applying modern UI design patterns and separating concerns in a distributed system.
• Must have experience working within an Agile/Scrum team.
• Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.
• Strong pro-active communication skills, both verbal and written.
• AI skills in speech recognition and natural language processing are a plus but not required.
• Experience in contact center software is a plus but not required.