The Solutions Engineer at CCT plays a pivotal role in the sales process, bridging the gap between technical capabilities and customer needs, by connecting the CCT platform features to business value. This role involves working closely with the sales team to provide technical expertise, product demonstrations, and tailored recommendations to both existing and prospective clients. The ideal candidate will possess deep technical acumen, the ability to master the full suite of CCT products, and have excellent communication skills to effectively articulate the value of our solutions.

Essential Duties and Responsibilities

Understand customer needs: Analyze a client's current technology and business goals through effective technical discovery and needs assessment techniques.

Design solutions: Utilize your technical expertise to recommend solutions and specific configurations to support customer needs and goals.

Provide effective pre-sales support: Work closely with sales team members to facilitate new business by building and delivering compelling product demonstrations, providing technical guidance, and creating proofs-of-concept. Essentially, “own” the technical win.

Offer technical expertise: Answer complex technical questions during the sales process, which can range from explaining how a system works to more complex discussions about implementation.

Collaborate with product teams: Act as a bridge between the customer or prospect and the product/engineering teams relaying customer feedback, feature requests, and pain points to help shape future product development.

Support implementation: As needed, collaborate on the initial setup and configuration of the solution for the client and provide support during trials.

Provide consistency in the customer experience: Facilitate knowledge transfer and handoffs between sales, implementation, and client services.

Who You Are and How to Thrive at CCT

You are passionate; you throw your energy and conviction into the work you do.

You are naturally curious; you have an innate desire to understand people and help solve their problems.

You are collaborative; you thrive in environments where people work together to create winning solutions.

You have a commitment to self-development and personal growth; you pursue your personal and professional interests with energy and enthusiasm.

You assume positive intent; you believe your teammates and customers come from a place of good intention.

Requirements

5+ years of pre-sales, consulting, or solutions engineering experience; or similar tenure in other technical, client-facing roles

Expertise in analytics products and/or BI tools/platforms

Experience with data analytics methodologies and data science

Hands-on experience with web applications, APIs, data integrations, and software architecture

Excellent problem-solving and communication skills (being able to take technically complicated concepts and explaining them in layman terms)

Exceptional verbal communication and presentation skills to multiple buyer personas (including executives)

Adept at building strong, lasting relationships with decision-makers at all organizational levels within clients and prospects

Ability to handle a fast-paced environment and continuously re-prioritize, while maintaining a constant focus on participating in the sales process

About CCT

CCT is the creator of Casino Insight™, the award-winning platform trusted by more than 350 casinos worldwide to automate cage operations, revenue audits, and operational analysis. Since 2012, Casino Insight has helped casinos replace manual work with streamlined workflows, improving accuracy, compliance, and profitability.

Headquartered in Tulsa, Oklahoma, CCT integrates seamlessly with leading casino management, hospitality, and financial systems—delivering measurable ROI and empowering teams to work smarter at every level.

Solutions Engineer

Job Description

Essential Duties and Responsibilities

Who You Are and How to Thrive at CCT

Requirements

Details