(Senior) Document and Process Manager (m/f/d)

About the role

Your Responsibilities

• Configure, administer, and continuously optimize JIRA and Confluence to ensure structured workflows, clear ownership, and transparent cross-functional communication
• Define, implement, and enforce documentation governance processes to ensure correctness, completeness, and traceability
• Establish and maintain structured issue logging processes, including defect tracking, escalation paths, and ownership models
• Drive and formalize root cause analysis (RCA) workflows in collaboration with R&D and Production teams
• Create and maintain process documentation for issue management, change control, and documentation release
• Act as the interface between Production and R&D, ensuring alignment on documentation, technical changes, and process updates
• Manage full documentation lifecycle, including version control, revision tracking, approval workflows, and release status• Coordinate formal release of SOPs (Standard Operating Procedures) created by engineering teams
• Ensure traceability between requirements, engineering changes, production updates, and released documentation
• Develop structured dashboards and reporting systems in JIRA and Confluence for management visibility
• Create clear process diagrams, system overviews, workflow charts, and responsibility matrices
• Prepare high-quality PowerPoint presentations and executive reports for upper management
• Support audits and compliance activities by ensuring documentation accuracy, accessibility, and process adherence
• Continuously improve documentation and process efficiency across departments

Essential Skills

• Bachelor’s degree in Engineering, Industrial Engineering, Technical Documentation, Quality Management, or related field
• Minimum 5 years of experience in document management and/or process management within a production environment for mechatronic systems• Proven experience configuring and administering JIRA and Confluence (workflows, templates, permissions, dashboards, automation rules)
• Strong experience defining and enforcing structured documentation and issue management processes• Experience implementing root cause analysis methodologies (e.g., 5 Whys, Fishbone/Ishikawa, structured corrective actions)
• Strong understanding of change management, version control, release procedures, and traceability in hardware/software environments
• Experience working at the interface between R&D and production/manufacturing
• Experience managing SOP releases and ensuring production documentation readiness
• Strong analytical and structured thinking with close attention to detail
• Strong visual communication skills and the ability to translate complex technical topics into clear documentation and presentations
• Advanced PowerPoint skills with professional design sense for executive communication
• Experience in production environments for mechatronic or electromechanical systems
• Fluency in Chinese and English (spoken and written)
• Willingness to travel

Beneficial Skills

• Experience with PLM, ERP, MES, or QMS systems
• Familiarity with ISO-based quality management systems and audit preparation• Knowledge of CAPA processes and structured corrective/preventive action systems
• Experience in robotics or complex electro-mechanical system production
• Certification in quality or process management (e.g., Six Sigma, Lean)
• Experience driving cross-department process harmonization initiatives
• Background in continuous improvement and operational excellence programs

What we offer

• Dynamic high-tech startup combined with financial soundness and world class investors
• Challenging tasks and projects for your professional growth, with an open-minded environment for creativity and personal development
• Corporate benefits program that covers health, sports, mobility and language courses
• Great working environment in an interdisciplinary, international team