Senior Customer Delivery Manager

TL;DR

• Be the strategic bridge between customer executives and technical delivery teams
• Own delivery outcomes while building the methodology that scales us
• Post-Series A startup. Montreal-based. Hybrid (Tues–Thurs downtown)

The Mission

Maxa AI has solved the hard technical problem: transforming fragmented ERP data into CFO-trusted insights in weeks instead of months. We have the product, methodology and the technology. 

What we need: Someone who helps us operationalize this at scale, i.e. deliver flawlessly across multiple customers while making each delivery easier than the last.

You'll be embedded with customers and teams: facilitating discovery workshops, reviewing technical artifacts, unblocking engineers, and teaching everyone our structured delivery approach.

What You'll Do

Drive Strategic Customer Relationships

• Partner with Account Leads to identify expansion opportunities and navigate commercial discussions.
• Act as the customer's trusted advisor; you’re the person they call when they need to understand what's possible.
• Translate customer business outcomes into scoped delivery work.
• Manage difficult conversations: scope changes, timeline pressures, technical limitations.

Deliver Customer Implementations

• Ship Maxa's product with an exceptional customer experience that makes clients advocates
• Own the entire delivery cycle and lead multiple concurrent projects from kickoff to production
• Orchestrate cross-functional teams (Business Analysts, Analytics Engineers, BI Developers, DevOps) like a conductor leading an orchestra

Scale Through Continuous Improvement

• Capture reusable patterns in our Playbook and turn every delivery into training data for the next
• Experiment boldly with AI and automation and find the workflows that 10x delivery speed
• Obsess over the metrics that matter: cycle time, first-pass quality, customer CSAT 

You're the Right Person If...

Must-Haves

✅ Client relationship mastery: You’re a storyteller, have managed C-suite expectations and navigated tough escalations.

✅ Technical fluency that earns engineers' respect: You can debate data models, challenge technical decisions with specificity, and understand table structures, not just high-level processes.

✅ Comfortable in technical architecture discussions: You don't need to code, but you can hold your own in engineering war rooms and won't get steamrolled by technical teams.

✅ Deep fluency with financial & operational systems (ERP, CRM, WMS) and operational processes (O2C, P2P, R2R).

✅ 5-10 years delivering complex data/AI implementations (consulting, product delivery, professional services).

✅ Strong PMO fundamentals but you adapt frameworks to reality, not force reality into frameworks.

✅ Bilingual (French & English)

Superstar Differentiators

🚀 You're a professional listener: You extract what customers actually need, not just what they say they want.

🚀 You translate in both directions flawlessly: CFO language → technical specs, AND technical constraints → business implications.

🚀 You ask the clarifying question that saves 3 weeks of rework: "When you say 'gross margin,' do you mean product-level contribution margin or fully-loaded segment profitability?".

🚀 You obsess over operational excellence; you see patterns across projects and ask "how do we standardize this?".

What We Offer

• Competitive base salary (aligned to seniority; this is a newly created role)
• 4 weeks vacation year one, 5 weeks thereafter
• RRSP contribution after 3 months
• On-site chef: three-course lunches for $12
• Stock options in a post–Series A high-growth AI company
• Define delivery standards for enterprise AI

We care about capability and curiosity, not résumé perfection. You might not be ticking every box? Apply anyway! 🚀Passion and curiosity go a long way!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.