Sales Coordinator

Job Description:

Come and join one of the world's leading luxury travel brands

Abercrombie & Kent is the world’s leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

The Role

We are seeking a full-time Sales Coordinator to join our International Reservations team. The main objective of this role is to provide operational, administrative and sales support to ensure delivery of a seamless travel experience for our guests.

This is a great entry level role into the Travel and Tourism Industry.

Key Responsibilities include, but are not limited to:

• Provide sales support to a team of Travel Specialists including quote proposals, final documentation checks and booking systems assistance.

• Act as point of contact for clients and travel agent when Travel Specialist is not available

• Upload quotes and bookings from clients and travel agents into in-house reservations system (Travel Studio)

• Book packages or individual services as outlined by the travel specialists

• Produce accurate quote proposals and confirmation letters

• Maintain and update itinerary text in Reservations System

• Correctly load supplier cost and sell rates and margins as per A&K requirements

• Update procedures and supporting resources as required
   

Required knowledge and experience

• Prior experience in the travel industry or recent travel qualifications

• Previous experience in an administration or support role

• Experience in a fast-paced office environment with high volume workload

• Confidence in dealing with multiple currencies and different rates of exchange

• Proficient in Microsoft Office (Work, Excel, PowerPoint & Outlook)

• Experience in using an in-house reservations system (Travel Studio preferred)

• Knowledge of a Global Distribution System (GDS) preferably Sabre or Amadeus

• Commitment to the highest level of customer service

• High degree of attention to details and excellent organisation skills

• Excellent communication skills both written and verbal

• Strong time management skills

• Ability to work autonomously and within specified deadlines

• Team player with an enthusiastic approach to the job

• Strong multi-tasking skills and flexibility required
   

Why work for A&K Travel Group?

Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.

What you can expect with A&K:

• Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.

• Supportive environment that will make you proud to work for A&K Travel Group

• Investment in our staff with both in-house and external training opportunities

• Opportunity to progress your career, not just in Australia but as part of our global business

• 3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements)

• Paid Parental leave – 18 weeks at full pay

• Work in the enviable CBD office location close to public transport

• Employee Assistance Program (EAP)

• Monthly Birthday celebrations

• Opportunity to work from home as part of our hybrid working from home/office model

• Staff discounts and Travel Benefit program

• An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.
   

We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.
 

If you meet the selection criteria and have appropriate work rights, we would love to hear from you. Apply by sending your resume and covering letter outlining why you'd be perfect for the role.

Australian citizens and permanent residents only.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.