QA Manager

Expert.ai is a Euronext Growth Milan-listed company specialized in the implementation of enterprise artificial intelligence solutions to create business value for organizations across Europe and North America.

By applying a proven innovation framework, expert.ai supports businesses and public administrations in their digital transformation, harnessing the potential of AI across various processes and use cases through a responsible, transparent and sustainable approach that focuses on people, problems to solve and goals to achieve.

With more than 25 years of experience in natural language solutions, expert.ai has successfully implemented hundreds of projects by integrating the best AI technologies on the market with its proprietary and market technologies (knowledge graph, machine/deep learning techniques, large language models and generative AI). Banks and financial institutions, insurance companies, publishers and organizations in the healthcare, defense, intelligence and public administration sectors choose expert.ai’s solutions to automate knowledge on a large scale, manage massive volumes of information, improve decision making processes and enable new levels of efficiency by leveraging the right data at the right time with speed.

As QA Manager you will lead and develop the QA team, ensuring high quality standards across validation, testing, and release processes for Expert.ai products. You will also ensure effective activity planning, the adoption of modern testing methodologies, and the optimal integration of QA practices within the software development lifecycle (SDLC), working closely and proactively with asset teams, development, and other internal stakeholders.

What you will do:

As a QA Manager, you will:

· Work in international context, coordinating, motivating, and supporting the QA team, ensuring professional growth of its members

· Introduce and maintain both industry standard and innovative testing methodologies (e.g., risk-based testing, shift left practices, test automation strategies, BDD/TDD).

· Work closely with the development teams (asset and software) to enhance the integration of QA within the software development lifecycle

· Provide guidance and recommendations on how to best leverage testing activities throughout the design, development, and validation phases

· Collaborate with Product Owners, Project/Service Managers, DevOps, and SRE teams to ensure consistency and quality across the entire release pipeline.

· Promote a collaborative environment focused on continuous improvement

· Promote the adoption of innovative tools and techniques, including experimentation and proof of concept activities

Who you are:

· You have a master’s degree or more and have knowledge of Computer Science and technical aspects. Familiarity with AI is a plus.

· You are a professional with 5+ years of experience in QA, including hands on work with test automation.

· You are fluent with test automation tools (Playwright, Selenium, Cypress, etc.) and have Knowledge of CI/CD systems (GitLab CI, Jenkins).

· ISTQB (Foundation/Advanced), Agile, or DevOps certifications are considered a plus.

· You are comfortable managing internal and external stakeholders, up to the C-Level.

· You are flexible, resilient, and you can manage tasks based on diverse technologies and in diverse industries.

· You can deliver effective technical presentations to any audience expressing strong communication skills.

· You are a natural problem solver and result oriented.

· You are fluent in English and Italian. Additional languages are a plus.

We offer:

· Flexible working arrangements and attention to work/life balance and possibility to operate fully remote.

· A variety of exciting challenges with ample opportunities for development and training in a truly global landscape

· Culture and values that focus on teamwork, innovation and passion for artificial intelligence and language

· Equal opportunity employment experience that values difference and diversity

· Customized induction & Onboarding training that will facilitate the initiation process and accelerate your integration into our daily business activities.

· A performance appraisal process that will bring annual assessment of skills, targets achievement and areas of improvement