Product Design - Apprentice

Role Summary 

The Product Design Apprentice will participate in a structured, one year apprenticeship program governed by the Apprentices Act. The apprentice will receive hands-on, on-the-job training while supporting product and design teams building AI powered solutions for service-oriented domains such as call centers, field service, and customer support operations. 

This role is designed to develop early career talent and create a potential pipeline for future employment based on performance and business requirements. 

Key Responsibilities 

• Support product and design teams with execution focused tasks 

• Assist in creating UX/UI artifacts for service and support focused applications 

• Help document user journeys, workflows, and pain points in service, call center, or field service contexts 

• Participate in design reviews, usability discussions, and feedback sessions 

• Collaborate with product managers, designers, engineers, and data teams 

• Learn and apply fundamentals of designing for AI assisted and data driven user experiences 

Required Qualifications 

• Graduate engineer (2025 or 2026 passout) 

• Foundational understanding of product development, UX/UI, or software systems 

• Interest in enterprise software, service operations, or customer support workflows 

• Strong willingness to learn in a structured, on-the-job training environment 

• Good communication and collaboration skills 

Preferred Skills & Exposure 

• Academic projects or internships related to:  

• Service management systems 

• Call center or customer support platforms 

• Field service or operations tools 

• Basic familiarity with AI concepts such as automation, recommendations, or decision support 

• Exposure to design tools (e.g., Figma, Sketch, or similar) is a plus