Private Travel Specialist

Job Description:

Come and join one of the world's leading luxury travel brands

Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

The role
The Private Travel Specialist is entrusted with curating, pricing, and presenting bespoke travel experiences designed to delight our most discerning and high‑profile clientele. This role demands an exceptional eye for detail and a deep understanding of luxury, ensuring every itinerary is not only meticulously crafted but infused with exclusivity and refinement.

Beyond design, the Private Travel Specialist oversees the flawless execution of each journey—securing premium ground services, anticipating client needs, and orchestrating seamless experiences that consistently surpass expectations. Every interaction, every touchpoint, and every moment is delivered with the highest standard of VIP service.

Key responsibilities include but are not limited to:

• Design custom Tailormade itineraries in consultation with Travel Advisors.

• Develop and nurture a client base of repeat business

• Communicate and advocate product and price value in support of successful conversion

• Demonstrate competency with destination knowledge of Australia and New Zealand

• Meet or exceed established sales, operational & guest relations goals

• Confirm required services with Third-Party suppliers

• Manage all financial aspects of booking according to company guidelines

• Ensure all Travel Studio and OneIs booking details are complete and accurate in accordance with department guidelines

• Maximize conversions by following up on Quote Pending bookings in CRM within established timeframe

• Meet or exceed established A&K Service standards

• Make recommendations for process, procedure and technology improvements

• Work with our suppliers to ensure that service delivery is exceeded
   

The successful applicant will have:

• Minimum 5 years' experience in a similar role

• Strong Australia and New Zealand geographic, destination & cultural knowledge

• Excellent verbal and written communication skills

• Intermediate Amadeus skills preferred but not essential

• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies

• Foreign language skills preferred but not essential

• Good judgement and problem-solving skills

• Ability to work in a team environment

• Act as a positive role model for the team

• Drive to achieve results, initiate personal goals and close sales

• Excellent interpersonal skills

• Detail oriented with excellent organisational skills and ability to multitask
   

Other information:

• Travel within Australia and New Zealand may be required (and maintain a current passport without restrictions)

• Participate in the Weekend Duty Roster on a scheduled basis.
   

Applicants must possess current Australian work rights at the time of application.

Why work for A&K?

Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.

What you can expect with A&K

• Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.

• Supportive environment that will make you proud to work for A&K

• Investment in our staff with both in-house and external training opportunities

• Opportunity to progress your career, not just in Australia but as part of our global business

• Access to our Employee Assistance Program (EAP)

• Work in the enviable CBD office location

• Opportunity to work from home as part of our hybrid working from home/office model

• Monthly birthday celebrations and other team activities

• Staff discounts and Travel Benefit program

• An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.
   

We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

For more details and to view the full Job Description visit our website https://www.abercrombiekent.com.au/careers/current-vacancies

If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.