People Operations Generalist

About Us

Lorikeet is redefining what customer support looks like — and we're just getting started.

We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do.

We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes.

Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters.

If you want to build something that genuinely changes how businesses and customers interact — this is the place.

We're hiring Lorikeet's first dedicated People team member in Sydney, where ~45 of our ~70 people sit.

This isn't a narrow role. You'll be the on-the-ground extension of our People function — owning talent, employee experience, people ops, and culture across our largest office. You'll run employee and candidate experience end-to-end, make sure new hires hit the ground running, keep the office humming, and be the person who notices when something needs attention before anyone else has to say it.

What you'll do

Culture & Employee Experience

• Own the visitor and cross-geo experience — when US or UK team members visit Sydney, make it a genuine highlight

• Be the person who notices when something's off: a team under pressure, a new hire who's adrift, someone quietly disengaging — and flag it or act on it

• Produce and improve company forums: start-of-week, monthly business reviews, all-hands. Treat them like a product — measure, iterate, make them better over time

• Stage-manage: coach presenters, prep demos, and ensure the remote experience is as good as being in the room

• Keep the Sydney office running smoothly— building management, vendors, equipment, groceries. Own it fully.

Recruiting & People Operations

• Partner with the Recruiting team on interview coordination, and candidate experience across Sydney roles. You’ll own the candidate experience, track what's working, and continuously improve conversion

• Own first-week onboarding for all Sydney hires and make it exceptional

• Manage AU-specific admin: insurance renewals, visa matters (working with our immigration lawyers), intern coordination, and the like

• Partner with our People Ops team to share the broader global people ops load
  

About you

• 2-3 years of experience, likely from a consulting, operations, or generalist background

• High EQ — you read rooms well, build trust quickly, and notice things others miss

• High agency — you see what needs doing and do it, without being asked twice

• Low ego — genuinely comfortable doing unglamorous work, because you understand why it matters

• Strong organisational skills and a high bar for quality, whether you're running a candidate interview day, or arranging a team lunch

• Comfortable operating across multiple workstreams in a fast-moving environment

• Happy to be in our Surry Hills office 5 days/week
  

What's in it for you

Warm, mature, flexible culture. Low ego, high trust — no tolerance for talented jerks. We work efficiently, keep hours flexible, and genuinely mean it when we say we value eagerness to learn over traditional credentials. We're committed to building a diverse team and actively encourage applicants from underrepresented backgrounds.

Competitive comp, real ownership. We aim to match unicorn/scale-up base salaries and offer equity that could be genuinely life-changing. The whole team gets the same investor updates — because you'll be an investor and owner too.

Scope that punches above your title. You'll sit at the intersection of talent, culture, ops, and leadership — with real exposure to how a fast-scaling startup is built, from the inside.

A recruitment process that respects your time. 1) Informal chats with our People Ops and Operations team — we'll share our story and look forward to hearing yours. 2) A ~two-day paid work trial where you work with us. No better way to figure out if we're a fit than to actually work together.