Outlet Manager

Job Description

We are seeking a dynamic and results-driven Outlet Manager to lead the daily operations of our established Sel d'Ipanema Beach Club while supporting the F&B Manager in the pre-opening development of the F&B division at Sofitel Ipanema.

This role requires a hands-on leader with strong financial acumen, leadership, operational expertise, and a passion for delivering exceptional guest experiences in an upscale hospitality environment.

• Manage the day-to-day operations of Sel d'Ipanema Beach Club;
• Ensure service excellence aligned with brand standards and guest expectations;
• Monitor and control Food & Beverage costs, labor costs, and daily revenue performance;
• Drive revenue growth through upselling, team training, and operational efficiency;
• Supervise reservation flow and optimize seating capacity;
• Maintain strict inventory control and support purchasing processes;
• Ensure compliance with health, safety, and sanitation regulations;
• Monitor guest satisfaction scores and online reputation;
• Handle guest concerns promptly and professionally;
• Support the F&B Manager in pre-opening activities for the hotel’s outlets;
• Assist with SOP implementation, onboarding and team training;
• Participate in soft opening preparation and execution.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field;
• Proven experience as Outlet Manager or Assistant F&B Manager in upscale or luxury hospitality;
• Strong understanding of P&L and cost control principles;
• Leadership skills with the ability to motivate and develop teams;
• Commercial mindset with focus on revenue optimization;
• Excellent communication and problem-solving skills;
• Fluency in English and Portuguese;
• Ability to perform in high-volume, fast-paced environments;
• Pre-opening experience is a plus.

Additional Information

How You Will Shine

• Express entrepreneurial spirit and leadership while embodying the French Art de Vivre;
• Demonstrate humble excellence through a distinguished presence, refined savoir-faire, and meticulous attention to detail (Cousu Main);
• Be a passionate team player — warm, sociable, and genuinely caring toward others;
• Exhibit a strong sense of luxury by creating meaningful stories, rituals, and traditions;
• Embrace a true Francophile mindset, showing curiosity and appreciation for French language, culture, history, and cuisine;
• Demonstrate open-mindedness, creativity, and a spirit of innovation;
• Act as a cultural link by engaging with local arts, gastronomy, fashion, and contemporary design;
• Champion committed luxury with a strong sense of care and responsibility.

About the Company

Our Brand / Sofitel

Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters to the most sought-after destinations worldwide. Seamlessly melding local culture with the French zest for life through remarkable savoir-faire and generous service, Sofitel is for free-minded travelers and arts and culture afficionados who have an appreciation for a refined and understated sense of modern luxury.

Our Hotel / Sofitel Rio de Janeiro Ipanema

A landmark for Sofitel in the Americas, Sofitel Rio de Janeiro Ipanema re-emerges as a revitalized beachfront icon where French elegance meets the vibrant Carioca lifestyle. Designed as a sanctuary of art, craftsmanship, and sensory experiences, the hotel sets a new benchmark for luxury hospitality in Rio de Janeiro.

The property features 172 rooms and suites with the signature Sofitel MyBed, refined art-filled interiors, and sweeping views of Two Brothers Hill. Guests enjoy elevated dining at the 22nd-floor Chef’s Table, a rooftop infinity pool, wellness spa, Beach Club, and the exclusive Club Millésime lounge for personalized service and private check-in.