IT Support Specialist L2/L3

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

The IT Support Technician – Level 2 plays a crucial role as the primary point of contact for escalated technical issues. Demonstrating advanced communication skills and maintaining composure under pressure is essential when handling complex problems or liaising with other teams. Success in this position is marked by your capacity to seamlessly adapt to changes, maintain clarity in communication, and collaborate effectively within a dynamic technical support environment.

Who We Are:

Join the dynamic team at ActiveCo Technology Management, a leader in reshaping IT Management since 1999. We pride ourselves on using innovative techniques to deliver outstanding support services to small and medium-sized businesses across North America. At ActiveCo, we foster an exceptional culture to embrace diversity and create an inclusive and collaborative work environment. We believe in working hard, having fun, strategizing nonstop, and never giving up.

The IT Support Technician – Level 2 plays a crucial role as the primary point of contact for escalated technical issues. Demonstrating advanced communication skills and maintaining composure under pressure is essential when handling complex problems or liaising with other teams. Success in this position is marked by your capacity to seamlessly adapt to changes, maintain clarity in communication, and collaborate effectively within a dynamic technical support environment. This position requires onsite presence at our Port Coquitlam, BC office, along with client site visits throughout Vancouver, BC.

Duties & Responsibilities:

• Provide top-notch customer service by addressing and resolving IT issues promptly.
• Communicate effectively with end-users to understand and troubleshoot technical problems.
• Technical Support:
• Diagnose and resolve hardware, software, and network issues.
• Collaborate with team members to ensure timely and efficient problem resolution.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions.
• Contribute to knowledge-based articles for continuous improvement.
• Work collaboratively with cross-functional teams to contribute to IT projects.
• Participate in regular team meetings to share insights and best practices.

Experience & Requirements:

• Minimum 2-3 years minimum experience providing end-user support.
• Strong understanding of desktop and laptop hardware
• Strong understanding of Windows 10
• Strong Understanding of Microsoft Office application support
• Hands-on experience with products such as:
• Microsoft Azure
• Microsoft Intune
• Hands-on server administration experience
• Strong customer service orientation with excellent communication skills.
• Technical proficiency in troubleshooting hardware, software, and network issues.
• Willing and able to learn, improvise, and craft solutions, typically by integrating available components.
• Diploma or degree in Information Technology or related field.
• Detail-oriented with exceptional organizational skills.
• Valid Driver’s License

 Salary:

CAD 65,000 - 75,000 Depending on experience, skills and competencies.

Before You Apply

Glad you’re here! If you’re looking for a place to grow, contribute, and actually matter, keep reading.

Once you apply, we’ll take a look at your experience. If you’re applying for a technical role, you’ll get a short, timed assessment. Nothing tricky, just real-world scenarios so you can show how you think and solve problems.

Who We Are

ActiveCo exists to help businesses move forward faster, smarter, and with fewer headaches.

Since 1999, we’ve partnered with companies that are tired of reactive IT and want something better. We help them plan, improve, and use technology as a real advantage, not a constant frustration.

We don’t do transactional work. We build long-term relationships and earn that by consistently showing up and delivering.

What It’s Like Here

This is a team of people who care.

About the work. About each other. About getting it right.

We take ownership, step in when needed, and work through challenges together. You’ll be trusted to think, contribute, and keep growing your skill set.

You will be challenged here, but you’ll also be supported. If you’re someone who wants to improve, take pride in your work, and be part of a team that has your back, you’ll do well here.

We’re not perfect, but we’re always getting better, and we expect everyone on the team to be part of that.

What We Value

Own it
Do the right thing
Get better every day
Win as a team

Join Us

If you want to be part of a team that pushes, supports, and delivers, we’d love to connect.

ActiveCo, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. ActiveCo, a New Charter Technologies Company, recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.