IT Support Specialist 2nd Level - Security (m/f/d)

Your mission

• Be the main security escalation point for our customers and our 1st-level support team.
• Troubleshoot and resolve complex security-related issues, especially around ML-based security solutions.
• Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace).
• Run security audits and compliance checks and guide customers on implementing best practices.
• Help improve and automate security and support processes across IT Ops.

Your profile

• Completed IT apprenticeship or equivalent experience as a system administrator — ideally with a focus on IT security.
• Hands-on experience with MDM systems (security policies, application control, conditional access).
• Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs).
• Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz.
• Customer-focused, patient, and committed to a security-first mindset.
• Hands-on, proactive, and solution-driven in your daily work.
• Fluent in English (C1).

Why us?

• Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.  
• Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.  
• Attractive compensation package, including a virtual share package (VSOP).  
• High responsibility and ownership from day one.  
• Flexible work environment: hybrid work set up and employee benefits (public transportation ticket or Urban Sports Club, Corporate Benefits).
• Well-equipped offices in Munich and Berlin.