Information Security Coordinator

Concord Servicing is a leading financial services technology company providing loan servicing, payment processing, and platform solutions to lenders and financial institutions. With operations across the U.S. and Mexico, we take a security-first approach to protecting our clients’ data and maintaining regulatory compliance across our platforms. 

Concord Servicing is seeking an Information Security Coordinator to support the Information Security team’s day-to-day operations. This entry-level role is ideal for a detail-oriented, bilingual professional who thrives in a fast-paced environment and wants to build a career in information security. The Coordinator will serve as an operational backbone for the team, managing ticket queues, maintaining documentation, and acting as the primary liaison to our Mexico City office. 

Requirements

Ticket Queue Management

• Monitor and triage the InfoSec ticket queue across Jira and other intake channels
• Route incoming requests to the appropriate team member based on priority, scope, and workload
• Track open items and escalate stalled or time-sensitive tickets to team leads
• Maintain queue hygiene: close resolved tickets, update statuses, and document dispositions

Documentation & Knowledge Management

• Assist in maintaining and updating InfoSec policies, procedures, and runbooks
• Format and publish documentation to internal platforms (Confluence, SharePoint, etc.)
• Help track policy review cycles and flag documents approaching expiration
• Support the preparation of materials for audits, risk reviews, and executive reporting

Mexico City Office Liaison

• Serve as the primary point of contact between the U.S. InfoSec team and the Mexico City office
• Translate InfoSec communications, policies, and training materials as needed (English ↔ Spanish)
• Coordinate with local staff to ensure compliance awareness and timely response to security requests
• Assist with onboarding and security orientation for Mexico City personnel

General Support

• Assist with security awareness training administration and tracking completion
• Support vendor and third-party security assessment coordination
• Participate in team meetings and contribute to project tracking and status reporting
• Perform other duties as assigned by the Head of Information Security

Qualifications:

• Bilingual — fluent in English and Spanish (written and verbal); this is a firm requirement
• Strong written communication skills; able to produce clear, concise documentation
• Organized and process-oriented with high attention to detail
• Comfortable working with ticketing systems, project management tools, and documentation platforms
• Demonstrated ability to manage competing priorities and follow through on commitments
• Associate’s degree or higher in a relevant field, OR equivalent work experience

Preferred

• 1–2 years of experience in an IT, compliance, or administrative support role
• Familiarity with information security concepts (NIST, ISO 27001, PCI-DSS, HIPAA) at a foundational level
• Experience with Jira, Confluence, or similar platforms
• Exposure to financial services, fintech, or a regulated industry
• CompTIA Security+ or similar entry-level certification (or actively pursuing)

Benefits

• Grocery Vouchers
• Internet Bonus
• Medical Insurance
• Life Insurance
• Dental Insurance