Home Services Field Supervisor

Job Description:

Essential Duties/Responsibilities*:

• Achieves the budgeted gross margin as outlined by senior leadership in all assigned areas.
• Ensures lead opportunities are maximized and customers are effectively retained and satisfied.
• Oversees and provides feedback on labor cost versus revenue.
• Review invoices/paperwork submitted by field employees daily to ensure all necessary   information is recorded neatly and accurately.  
• Walk jobs regularly and verifies readiness.
• Coordinates installation dates with scheduling team and ensures job are ready for installation
• Provides ongoing supervision, training, coaching and feedback to improve performance and meet objectives of all assigned areas to ensure optimal performance.
• Provides leadership, training and coaching to ensure optimal performance of the Warranty team
• Promptly addresses performance issues
• Provides regular performance updates and recommendations to senior management.
• Ensure materials and equipment are ordered and distributed for scheduled jobs.
• Ensures that all administrative guidelines are followed for reporting and paperwork.
• Promptly addresses performance issues
• Continually searches for ways to improve results and effectiveness.
• Responsible for recommending process/operational improvement.
• Assures all work performed in the field and in the office meets the highest quality standards
• Ensures that all permits are pulled and inspected as local code requires
• Fleet management to include approving repairs & maintaining driver & vehicle compliance.
• Follows all company policies and procedures, including but not limited to safety
• Other duties as assigned.

* Duties may vary by location.

Minimum Requirements:

• 3+ years HVAC installation experience
• High school diploma or GED
• Proven track record of effectively managing multiple projects simultaneously
• Beg/Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Must be able to communicate in English effectively, both verbally and in writing
• Excellent verbal and written communication skills
• Valid driver's license required
• Ability to work overtime with little notice; weekend hours may occasionally be required.

Preferred Qualifications:

• 3-5 years’ experience as a field supervisor in HVAC Industry, residential new construction or related experience.
• High school diploma or GED.
• Proven track record of effectively managing multiple projects simultaneously.
• Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Ability to manage projects and resources.
• Must be able to communicate in English effectively, both verbally and in writing.
• Excellent verbal and written communication skills.
• Valid driver's license required.
• EPA certification.
• Ability to work overtime with little notice; weekend hours may occasionally be required.

Additional Knowledge, Skills and Abilities:

• Customer service mindset with both internal and external customers
• Ability to work independently and as part of a team
• Strong work ethic
• Capable of making good judgments/decisions
• Strong interpersonal communication and collaboration skills, with all levels of the organization
• Able to work in a fast-paced, high-pressure environment
• Proactive mindset.
• Ability to manage projects and resources.
• Willingness to learn and be a part of a team.
• Ability to build positive relationships with customers, both internal and external
• Willingness and ability to work collaboratively with all levels of the organization.
• Proactive mindset
• Mechanical aptitude
• Safety mindset and acceptance of a safety culture

Working Conditions:

• Partial time spent in an office environment.
• Partial time spent in a field environment (hot attics, crawl spaces, uneven terrain, construction sites and finished homes).
• Travel by vehicle to and from work locations
• Regularly exposed to construction environments involving equipment, elevated work areas, confined spaces, noise, dust, hazardous materials and odors
• Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements:

• Must be able to drive and operate a motorized passenger vehicle or forklift
• Must be able to lift/move up to 50 pounds frequently
• Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching
• Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)
• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others 
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.