Due Diligence Team Lead

Role Overview

The Due Diligence Team Lead is responsible for overseeing all due diligence activities across the organization, ensuring regulatory compliance, operational efficiency, and high-quality onboarding and monitoring processes.

 

The role combines hands-on operational expertise, team leadership, and process governance, with a strong focus on maintaining service quality, team stability, and continuous improvement.

 

Key Responsibilities

 

1. Due Diligence Oversight & Operations

- Oversee and ensure the execution of all due diligence activities, including CDD, KYC, AML, and EDD processes.

- Ensure consistent application of first- and second-line controls across all services and client types.

- Monitor onboarding workflows, including Tied Agents and Tied Agent Representatives.

- Ensure accuracy, completeness, and timely updates of customer data in internal systems.

- Act as a key point of contact for onboarding committees and business stakeholders.

 

2. Team Leadership & People Management

- Lead, organize, and coordinate the daily activities of the Due Diligence team.

- Conduct regular 1:1 meetings, monitor performance, and support professional development.

- Define clear goals and expectations, and conduct performance reviews.

- Provide continuous training and coaching.

- Manage team capacity, workload distribution, and retention risks.

 

3. Governance, Risk & Escalation

- Manage and resolve operational issues and escalations.

- Ensure proper documentation and escalation of complex cases.

- Maintain alignment with internal policies and external regulatory requirements.

 

4. Process Improvement & Reporting

- Continuously review and enhance processes, procedures, and controls.

- Track and report on team performance, KPIs, and operational output.

- Identify inefficiencies and implement improvements.

- Contribute to company-wide projects.

 

5. Cross-functional Collaboration

- Collaborate closely with Business, Regulatory, Data, and Client Service teams.

- Ensure alignment of due diligence activities with broader frameworks.

 

Requirements

- University degree (Law, Finance, or Economics preferred)

- Strong knowledge of CDD, AML/KYC, EDD

- Familiarity with EU and Swiss regulations (especially Luxembourg and Germany)

- Leadership experience

- Advanced English (Serbian is a plus)

- Strong analytical and organizational skills

- Proactive, solution-oriented mindset

- Ability to work independently and collaboratively