Customer Success Manager (China)

What are the main performance objectives in this role?

AVOW is an award-winning, global app growth company specializing in mobile OEM advertising. Through its partnerships with mobile OEMs and proprietary tech AVOW Intelligence, the company provides access to over 1.5 billion daily active users and offers clients over 10 million monthly downloads.

As we continue to scale our activities in China, your mission in this role is to support and grow our advertiser relationships in the region. We are looking for a Customer Success Manager to join us and serve as the go-to partner for Chinese advertisers and international clients in the region. The ideal candidate should be proactive, data-driven, and a strong communicator - someone excited to work in a fast-paced environment and build long-lasting client relationships.

Client Relationship Management

• Manage and nurture day-to-day relationships with your portfolio of advertisers in China.

• Deliver strategic business reviews and regular performance updates, acting as a trusted advisor to clients.

• Represent AVOW in client-facing communications, including calls and local events.

Campaign Success & Growth

• Own the full lifecycle of client campaigns—from onboarding and launch to ongoing success.

• Monitor and analyze campaign data to provide actionable insights and optimizations.

• Identify and drive upsell and cross-sell opportunities to contribute to overall revenue growth.

Cross-functional Collaboration & Market Expertise

• Serve as the internal voice of the client, collaborating with sales, product, and technical teams to align on goals and resolve challenges.

• Stay up to date on OEM advertising trends, competitor activity, and local market needs to guide clients strategically.

• Become the expert in the gaming app vertical by having a full understanding of how it operates, industry trends and news.

What are the strengths, transferable skills, and behaviors that drive success in this role?

• Experience in ad-tech, mobile UA, performance marketing, or digital media is a must.
• Strong understanding of campaign metrics like ROAS, ARPU, retention rate, and CTR.
• Comfortable working with data dashboards, making sense of trends, data storytelling, and recommending improvements as well as securing best conditions for campaigns success
• Excellent communication skills in both Chinese and English - you'll be managing both local and international clients.
• Client-first mindset, with a passion for helping partners succeed.
• Tech-savvy and collaborative, able to work cross-functionally with product, sales, and support teams.
• Solution-oriented thinker who thrives in a fast-moving, culturally diverse environment.
• Previous experience supporting Chinese advertisers is a strong plus.
• Ability to work remotely in a fully autonomous way, with an international manager not present in the same time zone, and to go look for the missing information by him/herself, and to make decisions independently

Important: We know that individuals who have been socialized as women tend to hesitate to apply for a position unless they meet almost all the requirements. If you see yourself in this statement, we explicitly encourage you to apply anyway.

What does our hiring process look like?

1. Intro call: A casual chat with our TA team to learn more about you and give you a real feel for who we are and what we're building.

2. Deep dive: A more in-depth conversation with your future hiring manager. Expect an honest discussion about the role, the team, and what success looks like.

3. Problem-solving + presentation: Time to show your thinking. You'll work through a real challenge and share your approach with the team.

4. Meet the team: An informal coffee chat with a potential future colleague. No agenda — just a chance to get a feel for the people you'd be working with.

What do we offer?

• You’ll be the sole CSM in China, shaping the function and defining how we deliver success in this market.

• Strong support from global teams but high local autonomy to own client relationships.

• Opportunities to grow your role as the region grows - this is a long-term bet on you!

• Remote setup.