Customer Success and Project Coordinator

About FourTwoThree

Backed by three of the world's largest banks, FourTwoThree is quietly building resilience for an uncertain future.

We connect lenders, large corporations, suppliers and the bedrock of the global economy — small and medium-sized businesses through a data-driven platform, strengthened by modern AI, that turns complex financial, operational and climate data into commercially actionable insight at both individual business and portfolio level.

Our work sits at the intersection of financial institutions, enterprise customers, climate and resilience and we're growing the team that keeps it all moving.

The Role

This is a first role on our Customer Success team and it's a meaningful one. You will be the connective tissue between our institutional customers and our internal delivery teams, making sure nothing falls through the cracks and that every engagement runs with clarity, pace and care.

You will own project timelines, coordinate deliverables and keep complex multi-stakeholder programmes on track while showing up with clients as a communicator, a relationship-builder, and someone who instinctively earns trust.

As FourTwoThree scales, this role grows with it. You will be shaping what great customer success looks like at our company from the ground up.

This Role Is Ideal For Someone Who

• Thrives at the intersection of structured project delivery and genuine relationship management

• Is organised, detail-oriented and proactive — the kind of person who spots a risk before it becomes a problem

• Has a natural warmth and communication style that works equally well in a boardroom and a Zoom standup

• Wants to be part of building something not just executing within an established playbook

• Is comfortable with complexity and ambiguity, and brings calm and clarity to both
  

What You will Be Doing

Customer & Stakeholder Coordination

• Serve as the primary day-to-day point of contact for our institutional customers during sales, onboarding, integration and ongoing delivery

• Build trusted relationships with stakeholders across client organisations from project teams to senior sponsors

• Coordinate and facilitate meetings, workshops and check-ins, ensuring they are purposeful and well-followed-up

• Translate customer feedback, questions and concerns into clear internal actions
  

Project Management

• Own and manage project timelines, deliverable tracking and milestone reporting across active customer engagements

• Maintain and coordinate Jira boards, keeping tasks, owners and statuses current and visible across internal and external stakeholders

• Develop and maintain project plans, RAID logs and status reports that give clients and leadership full visibility of progress

• Work cross-functionally with product, engineering and commercial teams to align on priorities and surface blockers early

• Prepare and distribute meeting notes, action trackers and delivery reports for internal and external audiences
  

Customer Success & Growth

• Monitor engagement health and proactively flag risks or opportunities to the broader team

• Support the development of scalable onboarding and delivery processes as we grow our customer base

• Contribute to post-delivery reviews and help codify learnings into repeatable practices

• Identify moments where customers could benefit from additional platform capabilities and surface these to commercial leads

What We're Looking For

• 2–4 years of experience in a customer-facing delivery, account management, project coordination or similar role

• Demonstrable client-facing experience — you've built relationships with external stakeholders, not just managed internal projects

• Solid project management foundations — you're comfortable owning timelines, tracking deliverables and running structured programmes across multiple workstreams

• Hands-on experience with project management tools such as Jira, Confluence, Notion or similar

• Strong organisational skills with an eye for detail and a habit of follow-through

• Excellent written and verbal communication — you can adapt your style for technical engineers, senior bankers and everyone in between

• High EQ and interpersonal confidence — personality and presence matter as much as process here

• Able to manage competing priorities and stay composed under pressure, you're confident enough to challenge constructively and guide customers towards better outcomes, not just tell them what they want to hear

• Commercially aware with an ability to think beyond the immediate task — you understand how your work connects to customer outcomes, revenue and long-term relationships

• Comfortable flexing your working hours to collaborate across time zones — with reciprocal flexibility to support your schedule.

Bonus Points If You Have

• Experience in fintech, enterprise SaaS, banking or regulated industries

• Background working with large institutional clients or financial institutions

• Exposure to climate, ESG, risk or compliance environments

• Experience supporting or coordinating technical integrations or data delivery programmes

• Familiarity with APAC markets and cross-cultural stakeholder engagement

• A formal project management qualification (e.g. PMP, PRINCE2) — not required but a bonus

Why Join Us

• A genuinely foundational role as you will be the first member of our Customer Success team and help shape what it becomes

• Competitive compensation and meaningful equity

• Direct exposure to major global financial institutions and enterprise customers

• The credibility and backing of large banks, with the autonomy and pace of a focused, high-calibre team

• The opportunity to work at the centre of finance, climate transition and real economic impact

• Our default working arrangement is four days in the office and Fridays from home, giving space for both meaningful collaboration and time to work at your best