Customer Service Operations Internship (12 months) – Apply your STEM skills to real‑world service operations
Agilent›
📍Barcelona, ES
Posted 2mo ago · via workday
Apply on workday→Job Description
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
About this internship:
Are you a STEM student curious about how a global scientific leader keeps thousands of laboratories running every day? Join our EMEAI Service Contact Center in Barcelona and learn how we coordinate and deliver technical service across the region.
This internship is ideal for students who want to apply scientific or engineering knowledge in an operational, customer‑focused environment.
What You Will Do:
As a Customer Service Operations Intern, you will support the daily coordination of service for Agilent customers:
Assist with scheduling installations, maintenance, and repairs with Field Service Engineers and internal teams.
Support day‑to‑day planning across multiple countries, balancing changing priorities and real‑time requests.
Learn how operational decisions impact customer satisfaction and service quality.
Strengthen organizational and multitasking skills while working within defined processes.
Contribute to light project coordination (tracking progress, risks, and updates).
Develop professional communication skills through interaction with engineers, customers, and cross‑functional teams.
What You’ll Be Exposed To
You’ll gain a 360° understanding of Agilent’s service ecosystem, including:
Agilent’s scientific markets (life sciences, diagnostics, chemical analysis, pharma, and more)
Our full service portfolio—from installations to repairs and service contracts
Collaboration with Field Service Engineers, Technical Support, Sales, Planning, and Service Business Managers
Career paths such as service coordination, field engineering, customer operations, logistics, and technical support
Qualifications
Who we’re looking for:
Academic Background
Currently pursuing a STEM degree (Life Sciences, Chemistry, Biology, Biotech, Physics, Engineering, etc.).
Business students may apply only if they have a previous STEM degree, as technical understanding is essential for the role.
Ideally in the final 1–2 years of studies.
Skills & Attributes
Highly organized, proactive, and eager to learn
Strong communication and teamwork skills
Comfortable in dynamic, fast-paced environments
Problem-solving mindset and attention to detail
Proficient with Microsoft Office (Excel, PowerPoint, Outlook)
Excellent English; Spanish or other European languages are a plus
Important: A university training agreement for the complete duration is required to pursue this internship. Please confirm your eligibility with your university before applying.
Additional Details
This job has a full time weekly schedule.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
NoShift:
DayDuration:
9-12 MonthsJob Function:
GeneralDetails
- Work Type
- unknown
- Locations
- Barcelona, ES
- Posted
- March 28, 2026
- Source
- workday