Cruise Operations Coordinator

Job Description:

About the business

Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 2,500 staff in over 60 offices in more than 30 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

Abercrombie & Kent's shore side services, Akorn Destination Management, is an experienced global business offering first class ground handling and transportation services to the cruise industry. Teams committed to service and dedicated to clients provide local insight and practical knowledge that is enhanced by global expertise and presence.

About the role

We are looking for a permanent, full-time Cruise Operations Coordinator to join our Auckland office. The operations Coordinator will be responsible for the administration and operational support for our shore excursions, turnarounds and land program teams and assists in the creation of truly inspirational travel experiences.  

Responsibilities include, but are not limited to: 

• Coordinate administrative support for all teams

• Assist Cruise Operations Specialist and remote teams with office support dealing with last minute questions and adjustments before and on a cruise ship call day. 

• Provide accurate reconfirmation and documentation

• Coordinate the rostering & reconfirmation of guides for shore excursions. 

• Accurately load quotations and bookings into inhouse reservations systems

• Accurate recording and organisation of team correspondence

• Provide assistance and support on the Pier on ship days as required. 

• Attend product training sessions from colleagues and suppliers 

• Develop and maintain an excellent relationship with suppliers

• Ad hoc tasks as required by management

The successful applicant will have: 

• Previous experience in an administration role

• Previous experience in a customer service role

• Experience working in the cruise or travel industry would be considered an advantage

• Previous experience preparing itineraries or quote proposals would be an advantage

• Good knowledge of Microsoft Office (Word, Excel, Power Point & Outlook)

• Experience in using an in-house travel system would be considered an advantage (Travel Studio preferred)

• High attention to detail

• Ability to work under pressure

• Ability to prioritise & work in a demanding environment

• Excellent time management skills

• Excellent communication skills both written and verbal

• Commitment to the highest level of customer service

Why work for A&K?

Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.

What you can expect with A&K

• Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team. 

• Supportive environment that will make you proud to work for A&K

• Investment in our staff with both in-house and external training opportunities

• Opportunity to progress your career, not just in New Zealand but as part of our global business 

• Work in the enviable CBD office location close to public transport

• Employee Assistance Program (EAP)

• Staff discounts and Travel Benefit program

• An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint. 

We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role.

Candidates must hold valid New Zealand work rights at the time of application.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.