Business System Analyst - HR & Legal Systems

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The  OPPORTUNITY

As the Business Systems Analyst – HR & Legal, you’ll partner with cross-functional stakeholders to streamline processes, automate workflows, and improve system performance across core business applications. You’ll manage configurations, assist enhancements, support new implementations, and ensure that integrations between HRIS, and Legal systems run seamlessly. Working closely with other BSAs and technical teams, you’ll help prioritize initiatives, refine requirements, and ensure smooth testing and deployment through agile delivery cycles.

Key responsibilities include:

• Serve as a functional and technical support partner for HR (ZEO Success), and Legal systems.
• Support day-to-day operations including data maintenance, business process updates, and user administration.
• Collaborate with HRIS and IT teams to maintain data integrity between Workday, and other connected platforms.
• Lead or contribute to small-to-medium system enhancement projects and assist in larger cross-functional initiatives.
• Support new system implementations or integrations within the HR and Legal application landscape.
• Partner with stakeholders to identify process gaps, gather requirements, and propose scalable, system-based solutions.
• Perform data analysis, reporting, and auditing to ensure accuracy and compliance across systems.
• Develop and maintain system documentation, SOPs, and training materials for business users.
• Support system testing, user acceptance testing (UAT), and deployment activities.

OUR TECH STACK: Workday HCM (Core, Absence, Security), Custom Reports, Google Workspace, and other connected platforms

About You

• Bachelor’s degree in Information Systems, Business Administration, HR, or related field (or equivalent experience).
• 3–5 years of experience as a Business Systems Analyst or HRIS Analyst supporting HR, or Legal applications.
• Familiarity with HR processes (HCM, Absence, Compensation) and experience partnering with HRIS teams.
• Experience supporting or implementing Legal systems (e.g., Contract Lifecycle Management or eSignature platforms) preferred.
• Proven ability to analyze business requirements, perform fit-gap analysis, and translate them into functional solutions.
• Advanced Excel/Google Sheets skills for data analysis, validation, and reporting.
• Detail-oriented with strong organizational, analytical, and troubleshooting skills.
• Excellent communication skills with the ability to work effectively across technical and non-technical teams.
• Experience with agile methodologies, SDLC, and change management processes preferred.
• Proactive, customer-focused mindset with a passion for continuous improvement and operational excellence.

THE TEAM 

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Business Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team partners closely with HR, IT, and cross-functional system owners to deliver reliable, scalable, and user-friendly solutions across the employee lifecycle.

The Business Systems Analyst – HR & Legal is responsible for supporting, maintaining, and enhancing applications that enable HR (ZEO Success) and Legal operations. You’ll combine strong functional understanding of business processes with system administration, configuration, and analytical skills to drive efficiency, accuracy, and compliance across multiple domains.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process=

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).