Associate Manager, Workplace Experience - East

Role Summary

The Associate Manager, Workplace Experience is responsible for leading and developing a regional high-performing workplace West team while ensuring operational excellence, compliance, and consistency across offices. This is a fully in-office role (five days per week).

This role serves as both a strategic partner and hands-on leader — overseeing budgets, safety and compliance standards, team performance, and cross-functional alignment. The Associate Manager is accountable for elevating the employee experience at scale across regional offices while developing talent and driving operational rigor.

Key Responsibilities

Team Leadership & Talent Management

• Conduct weekly 1:1s with direct reports to provide coaching, accountability, and support.
• Provide day-to-day oversight of team performance, including problem-solving support.
• Drive team development through structured growth planning and upskilling initiatives.
• Own performance management processes including reviews, recognition, feedback cycles, and bonus planning.
• Lead hiring processes for the team, including interviewing, selection, and in-person onboarding (with travel as needed).
• Step in to provide onsite coverage when team members are out of the office, ensuring business continuity.

Budget & Financial Oversight

• Conduct monthly budget audits (actuals vs. forecast) to ensure financial discipline.
• Serve as primary owner of quarterly budget re-forecasting in partnership with leadership.
• Approve payroll weekly and expense reports monthly.
• Ensure responsible spending practices and financial transparency across offices.

Safety, Compliance & Risk Management

• Serve as Crisis Management point of contact for the People team. 
• Ensure compliance with Emergency Action Plans (EAP) across all offices, including annual updates and site-level accountability.
• Act as the primary point of contact for licensing requirements and regulatory compliance.
• Ensure office playbooks are reviewed and formally audited annually and updated during major changes (expansions, relocations, etc.).

Operational Excellence & Cross-Functional Partnership

• Act as liaison between Workplace Leads and key partners including Physical Security, EAs, Employee Experience, Finance, and Facilities.
• Collaborate cross-functionally on changes to policies, processes, and operational standards, ensuring clear communication and execution across sites.
• Maintain deep knowledge of each office’s operations, challenges, and culture.
• Identify and implement process improvements that increase efficiency and consistency across locations.

Leadership Expectations

• Leads through influence, clarity, and operational discipline.
• Thinks regionally and strategically — not just site-by-site.
• Develops others while maintaining high performance standards.
• Balances employee experience excellence with fiscal responsibility.
• Communicates proactively and ensures alignment between leadership and frontline teams.
• Demonstrates maturity, sound judgment, and strong decision-making in high-pressure situations.

Qualifications

• 5+ years of experience in workplace operations, office management, hospitality, or related field.
• 2+ years of direct people management experience.
• Experience managing budgets and financial reporting.
• Strong knowledge of operational and safety best practices.
• Proven ability to coach and develop team members.
• Excellent communication, organizational, and cross-functional partnership skills.
• Ability to travel as needed to support multi-site operations.

What Success Looks Like

• Offices operate consistently and compliantly across locations.
• Budgets are managed accurately with minimal surprises.
• The team demonstrates growth, engagement, and high performance.
• Cross-functional partners view Workplace Experience as proactive and reliable.
• Risks are identified early and managed effectively.

Employees experience a well-run, safe, and welcoming workplace environment.