About SPEAR Physical Therapy

SPEAR Physical Therapy is a premier provider of physical and occupational therapy services in the tri-state area. We're known for our award-winning "exSPEARience" - clinical excellence paired with 5-star customer service. At SPEAR, we're passionate about treating every patient like a close friend who just walked through our door.

Position Overview

We are seeking an experienced, dynamic Area Care Coordinator to lead and develop our Care Coordinator team across New York City, with a strong on-site presence and frequent travel to Brooklyn, Queens, and Staten Island. In this role, you'll support teammates who directly impact our patients' experience, ensuring SPEAR's mission, vision, and values are upheld to deliver exceptional care.

Team Leadership & Development

Provide on-site presence throughout assigned area locations

Train, mentor, and develop Care Coordinators to deliver exceptional customer service

Coordinate coverage when necessary and provide direct support when needed

Conduct regular coaching conversations to align team performance with SPEAR's values

Participate in monthly staff meetings to review performance metrics and build team camaraderie

Operational Excellence

Monitor front office KPI performance to reach best practice standards

Ensure adherence to established workflows and best practices

Partner with regional and clinical leaders to identify opportunities and resolve issues

Conduct regular clinic audits and site visits to maintain quality standards

Analyze front desk dashboards and performance metrics

Patient Experience

Champion a culture of 5-star customer service across all locations

Oversee patient access initiatives and financial processes

Ensure seamless patient journey from first contact through treatment

Collaborate with clinical teams to create an exceptional patient experience

Area Care Coordinator- NYC

Job Description

Team Leadership & Development

Operational Excellence

Patient Experience

Details