Analyst, Lock Desk

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

• We’ve funded over $110 billion in loans (more than any other fintech in the US!)

• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

• Better’s propriety AI platform makes us an award-winning lender:

  • Fintech Breakthrough Award 2025: Best Lending Innovation

  • Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval

  • Yahoo! Finance (2025): Best Online Mortgage Lender

  • Money Magazine (2025): Best for fast closing

  • Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

The Lock Desk Analyst plays a crucial role in the daily operations of the Secondary department by assisting with various functions such as reviewing rate sheets, conducting pricing audits, and handling lock requests. In addition to these responsibilities, a lock desk analyst is also tasked with managing extensions, processing loan parameter change requests, and facilitating re-locks as needed.

Responsibilities

• Audit the pricing system daily to ensure the accuracy of published rates.

• Ensure all pricing-related data is accurately entered and maintained.

• Review and verify lock requests received by the lock desk.

• Handle lock maintenance requests such as extensions, re-locks, updates, renegotiations, etc.

• Assist with pricing-related questions regarding policies, procedures, and investor guidelines.

• Assist with mandatory trade data preparation, execution, and input.

• Analyze and resolve operational issues associated with rate lock mismatches.

• Research pricing requests and update the system with required pricing changes.

• The Lock Desk Analyst is expected to maintain satisfactory attendance and report to work on time every day.

• Additional tasks as assigned.

Qualifications/Requirements

The candidate must be self-motivated, willing to ask questions, and interested in the secondary markets. Analytical skills and the ability to understand more complex numerical concepts are necessary, along with the following minimum attributes and qualifications:

• Bachelor’s degree (Economics, Finance, or other quantitative focus preferred)

• Ability to communicate effectively at multiple levels, both internally and externally

• Strong professionalism, ethics and character

• Should exhibit a willingness to learn and ask questions.

• Problem solving skills.

• Critical Thinker with strong aptitude and reasoning problem solver.

• A Strong sense of urgency is needed for this position.

• Ability to work under pressure is an essential function of the job.

• Self-motivated with the ability to work independently.

• Good oral and written communication skills.

• Availability for later hours and rotating schedule as needed by the business.