Account Manager

Location: Camberwell (1 day working from home)

Are you a relationship-driven Account Manager who thrives on building trust, delivering value and creating great customer experiences in a fast-paced, global health tech environment?

About CardioScan

CardioScan is a global leader in cardiac diagnostics, operating across Australia, New Zealand, the US, Asia and Europe. We partner with cardiologists, hospitals and health networks to deliver expert cardiac insights for over 800,000 patients each year - work that genuinely impacts lives.

Our model brings together leading technology and deep clinical expertise to deliver end-to-end diagnostic solutions, with all reporting seamlessly delivered through BeatBox, our secure, cloud-based platform.

The role

• Build and manage strong, trusted relationships with a portfolio of healthcare customers, acting as their key point of contact
• Maintain exceptional customer retention rates, ensuring customers are embedded, satisfied, and receiving value from CardioScan.
• Coordinate customer needs and resolve issues by working closely with internal clinical, operations and technology teams
• Support the technology upgrade of existing customers, ensuring they are set up correctly and trained effectively on CardioScan’s core services, devices and platforms.
• Support organic customer growth via device utilisation, cross-selling, and yield maximisation of CardioScan’s products and services.
  

About You

Must haves:

• Has 2+ years’ experience in Account Management, Customer Success or a customer-facing role
• Strong relationship-building skills with the ability to engage a range of stakeholders
• Clear, confident communicator who can simplify information and build trust
• Highly organised with strong attention to detail and ability to manage multiple priorities
• Proactive, solutions-focused and comfortable navigating ambiguity
• Genuine interest in customer success, service quality and continuous improvement
• Comfortable having commercial conversations or keen to develop this capability over time

Nice to have:

• Experience in healthcare, medtech or diagnostics
• Exposure to CRM systems and managing customer pipelines
• Experience onboarding customers or delivering training
• Experience working in a fast-paced or scaling business

What’s in it for you?

• A high-growth, global business where your work directly impacts patient outcomes
• Exposure to healthcare, clinical workflows and cutting-edge diagnostic technology
• Clear pathway to grow into a more commercial or business development role over time
• A collaborative, cross-functional environment working with clinical, operations and tech teams
• A high-trust culture with strong autonomy and focus on outcomes
• A refurbished Camberwell office close to cafes, transport and parking
• Birthday leave, Global Reward & Recognition Program, EAP access, and referral bonuses
• A business expanding into new countries each year - with genuine career progression

CardioScan is an equal opportunity employer committed to attracting and retaining a diverse workforce.